The International Patient Center (IPC) of Athens Medical Group provides excellent services, designed for and adapted to your personal needs and wishes.
The eager and experienced staff of IPC of Athens Medical Group will be your valuable guides and companions for the duration of your stay at the hospital.
Our sole concern is to cover your medical needs, fulfil your personal wishes and meet your linguistic, religious, and cultural expectations.
By ensuring your safety, peace of mind and comfort, we turn a hospital environment into a familiar place that makes you feel safe “at home”.
- Pre- arrival, arrival, hospitalization and after care
- Personalized VIP support to guest patient and family 24/7 with no extra charge during all stages of treatment.
- Interpretation services by multi-lingual personnel
- Medical reports in English and other languages
- Accommodation arrangement for patients and their families
- Transportation arrangements including airport pick-up
- Ambulatory services
- Cooperation with international insurance companies
How to contact us
You can contact us by filling out the contact form, or via email, skype or phone so that we may inform you, in your own language, about everything you need (case assessment, scheduling an appointment, financial information, visa requirements, accommodation and transportation information, etc.).
Our call center will contact you within 24 hours in order to request additional information, with confidentiality being a primary concern.
We will cooperate closely with you to gather your medical history and diagnosis, any radiology imaging and treatment recommendations from your current physician (if applicable) and all the relevant information will be forwarded– confidentially - to one or to a team of our medical experts. Once the medical team has reviewed the information, we will suggest a diagnostic and /or treatment plan.
Once the physician has chosen the treatment plan, IPC will be informed, which will in turn provide you with information about:
- Diagnostic plan
- Treatment plan (type – duration)
- Clinical pathway
- Recovery plan
- Doctor’s CV
- Estimated cost of treatment
When all the required procedures are completed, IPC will provide you with all the necessary information concerning your date of admission, the attending physician, and the contact details of the employee that will be assisting you.
Visa requirements for travelling to Greece
Greece has a non-visa agreement with many countries, but there is still a long list of countries, whose citizens still need to apply for a visa prior to their arrival.
We will happily find out if you need to obtain a visa and will help you with the procedure.
Upon your arrival to the airport, a staff member will welcome you and facilitate your transfer.
We understand that patients who find themselves in another country have to cope with many difficulties; administrative and health related issues and we strive to be next to you in every step of your treatment, answering your questions and saving you from any unnecessary hassle.
That’s why upon arrival to the hospital, a dedicated personal assistant, who speaks your language, will welcome you and stay by your side in order to answer any questions you may have, provide interpretation services where necessary, accompany you to your appointments, help you understand all stages of the tests and treatment, and be at your service for anything you may require.
The IPC will have already scheduled all the necessary tests, so that they can be completed without any delay. Our hospitals’ state of the art equipment and our renowned medical will be at your disposal.
Accompanied by your personal assistant, you will meet the attending physician who will provide information about the treatment to be followed, as well as about the actions and time required for recovery after you leave the hospital.
After care while you are still in Greece
We are constantly interested in our patients' wellbeing, even after their discharge. Thus, we take care of all minor details in order to ensure that nothing will disrupt it.
Once you meet the discharge criteria specified for your case, you will be released. Your discharge plan will include instructions on how to take care of the wound dressings, what medications to take, what exercises to do, and other home care instructions. Before you go home, you should be thoroughly informed on what your limitations are and whether or not you will need special care, assistance, or equipment following your surgery.
One day before your discharge, you will be given written instructions in your native language for the post treatment plan and follow up by the attending doctor.
On the day of your discharge, the attending doctor will visit you for any additional information or questions you may have and you will receive your patient’s card which will include your name, your attending doctor’s name, your personal assistant’s name, phone numbers and email of the IPC and your appointment review.
Also, you will receive translated in your native language:
- Medical Record with the Medical report, Discharge Note, Medical Lab Results and Radiologists test.
- Doctor’s prescription
- Review instructions
- Special diet (if needed)
- Fit to Fly document (if needed)
After care at your home country
Once you return home, the IPC will contact you (within 48-72 hours after discharge) on a follow-up basis to check on your general condition and assist you with any questions.
You will have free consultation via Skype with your attending doctor.
During your recovery, you will be able to phone or/and email the IPC for more information and assistance.